Kobajee Privacy Policy — How We Keep Your Information Secure

Kobajee (kobajee.app) holds the privacy of its users in the highest regard. This Privacy Policy ("Policy") explains what personal information we collect when you use the Kobajee platform, why we collect it, and how we manage it.

Our Privacy Policy is built in accordance with international data protection standards. By opening an account or starting to use the Kobajee platform, you are considered to have accepted the terms of this Policy.

If you have any trouble reading or understanding this Policy, please reach out to our support team — we are always ready to help.

We collect various types of information when you create an account and use the Kobajee platform. See below for details on what is collected and why.

• During account registration: Full name, date of birth, email address, mobile number, residential address, nationality, and financial information (if provided).
• For identity verification: Scans or photos of your National ID, passport, driving licence, utility bills, or other official documents.
• For financial transactions: Payment method details, transaction history, and deposit and withdrawal records.
• Sports Betting & Gaming Information: Your betting history, game results, win/loss records, timestamps, and amounts.
• Device & Technical Information: Your device type (mobile/tablet/computer), operating system, browser, IP address, and geolocation.
• Usage Data: When you were on the platform, which pages you visited, how long you stayed, and which games you spent time on.
• Contact Information: Conversations through chat support, email, or phone are recorded.

Collected data is used solely for specified purposes. kobajee never uses your information for any other purpose without your consent.

• Account management and service delivery: Maintaining your account, providing login access, and updating profile information.
• Payment processing: Processing deposits, withdrawals, and winning payments, and maintaining transaction records.
• Security & Fraud Prevention: Detecting suspicious activity, preventing account hacking, and ensuring compliance with regulatory guidelines.
• Customer Service & Support: Resolving your questions and issues, and using your information to provide you with support.
• Site Improvement & Analytics: Analysing user behaviour to improve platform services and develop new features.
• Legal and regulatory compliance: Complying with government regulations, calculating taxes, and assisting in the investigation of potential offences.
• Bonus & Promotion Management: Sending you offers, running promotional campaigns, and distributing rewards.
• Communications & Updates: Sending updates about new features, promotions, security alerts, or platform changes.

Kobajee does not sell or rent your personal information. However, in certain circumstances we may share your data with third parties:

• Service Provider: Payment processors, email service providers, and hosting companies work on our behalf and are bound by the same confidentiality obligations we follow.
• Legal requirement: If a government authority, law enforcement agency, or court requests your data, we will provide it where legally required to do so.
• Fraud Prevention: If we detect fraud or illegal activity, we may report it to the relevant authorities where required.
• Business Transfers: If Kobajee merges with or is acquired by another company, your data may be transferred to that company. We will notify you in advance if this occurs.

Kobajee uses small digital files called "cookies" on its website and mobile app. These are stored in your browser or device and help enhance your experience.

• Essential Cookies: Maintaining login sessions, managing account sessions, and ensuring security.
• Preference Cookies: Remembering your language preference, dark mode setting, and other personal preferences.
• Analytics Cookies: Understanding how many people visit the site, which pages are most popular, and how users interact with the platform.

We may use third-party analytics services such as Google Analytics. These services may process your data at an international level, but operate under their own privacy policies.

Keeping your data secure is Kobajee's primary responsibility. We use industry-leading technology to protect your information.

• Encryption (SSL/TLS): All communication on the website is encrypted, preventing hackers from intercepting your data.
• Two-Factor Authentication (2FA): For added account security, you can enable an OTP (one-time passcode) alongside your password.
• Strong Password Policy: Kobajee encourages you to set a strong password and recommends changing it regularly.
• Firewalls & Security Systems: Kobajee's servers are secured by advanced firewalls that prevent unauthorized access.
• Access controls: Only authorized personnel can access your information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: We regularly have our systems tested by third-party security experts.

You have certain rights under international data protection laws. Kobajee respects and upholds these rights.

• Right of access: You can request to see what information Kobajee holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances you may request deletion of your data, though legal obligations may mean not all data can be removed.
• Right to Data Portability: You can receive your data in a machine-readable format and transfer it to another service.
• Right to Object to Processing: You can object to your data being used for specific purposes.

To exercise these rights, email [email protected] or contact the support team. Once your request is verified, we will typically respond within 30 days.

Kobajee retains your data only for as long as necessary. However, certain information may need to be kept for an extended period due to legal requirements.

• Active Account Information: Your registration details and transaction records are retained for as long as your account remains active.
• Closed Account Data: After account closure, data is generally retained for up to 5 years (for financial and tax record purposes).
• Transaction Records: All cash transactions are retained for up to 7 years (in accordance with government regulations).
• Cookies & Logs: Cookies typically persist for 3–12 months; IP logs are retained for 6 months.

When data is no longer needed, we delete it securely, ensuring it is completely inaccessible.

Kobajee does not allow anyone under the age of 18 to register. We take the protection of minors very seriously.

• If we discover that a minor is using our platform, we will immediately close their account.
• If a parent or guardian informs us that their child has created an account on Kobajee, we will take immediate action.
• We include parental control features in gaming apps for minors where applicable.

Kobajee may update this Privacy Policy at any time. When significant changes are made, we will:

• We update the date at the top of this page to reflect the latest revision.
• For major changes, we will send a notification to your registered email address.
• We notify you of any policy updates when you log in to the platform.

Continuing to use the platform after a new policy takes effect means you accept the updated terms. If you have concerns about the changes, you may close your account.